Miller Systems Promotes Two Resident Experts to Leadership Team

Miller Systems today announced the promotion of Ben Hungerford to Vice President, Engineering and Rob Wagner to Vice President, User Experience

Boston, MA - October 10, 2012

Miller Systems, one of Boston’s premier boutique user experience and technology consulting firms, today announced the promotion of Ben Hungerford to Vice President, Engineering and Rob Wagner to Vice President, User Experience.

“We are thrilled to announce these promotions,” said Seth Miller, Founder and CEO, Miller Systems. “Ben and Rob are seasoned veterans – not just in the industry, but at Miller Systems. They’re both deeply committed to designing and building great solutions for our clients, and really personify our commitment to ‘human beings first, technology second.’ Ben and Rob embody the best of Miller Systems; formally adding them both to our leadership team was an easy decision to make.”

As part of the leadership team, Ben and Rob will continue providing critical strategic counsel to the Miller Systems client base as well as essential oversight and guidance to the Miller Systems team during engagements. Their combined industry knowledge, experience and insights will enable Miller Systems to continue delivering high quality experiences – and service – to ensure that our clients continue to meet their goals.

Meet the newest members of Miller Systems’ leadership team:

Ben Hungerford, Vice President, Engineering
Ben brings over 12 years of development and project leadership experience to our team. In a nutshell, if we can dream it up, Ben can make sure it actually gets built – correctly. A member of the Miller Systems team since 2004, Ben’s been an instrumental member of our team for a long time, and is a key member of our leadership team.

Ben is actively involved in many client engagements, with “last word” ownership over all key technical solution architecture decisions – all viewed through a “users first” lens. Ben also ensures that development best practices across our teams and supported technologies are defined, and consistently followed. Ben’s calm demeanor, business acumen, and ability to “speak English, not techie,” makes him a favorite of our internal team and clients alike.

Prior to joining Miller Systems, Ben served as a project leader and web application developer for AIG Technology, where he honed his software development and client consulting skills. Ben led the development of sophisticated web applications for Business Process Management, and provided regular customer recommendations in the areas of product development, installation, training, support, and maintenance. Ben also served as a technology supervisor and developer for his alma mater, Western Michigan University, spearheading the development of the entire online undergraduate and graduate catalogs.
Ben holds a BS in Computer Science from Western Michigan University, and holds various Microsoft Certifications.

In his offline moments, Ben enjoys attending opera either with or featuring his wife, and fiddling with stringed instruments, including the guitar, banjo, and mandolin.

Rob Wagner, Vice President, User Experience
Rob brings over 15 years of strategic marketing, consulting and project leadership to Miller Systems. His deep and broad experience in information architecture, interaction design, aesthetic design, and front end development make Rob the perfect fit to shepherd our clients through projects, no matter how challenging. A member of the Miller Systems team since 2008, Rob exemplifies the balanced approach Miller Systems takes to technology and design: the users come first, everything else is secondary.

Before joining Miller Systems, Rob held various design, development, and project leadership roles with internet startups Assets Sciences and LTSave. Rob spent the better part of a year working as a web designer abroad when Asset Sciences merged with Belgian software company Customer Dialogue Systems. Rob also worked in sales and marketing for Council Travel and UNICEF.

While at Boston University, Rob studied English Literature and International Relations, the latter of which (along with a rigorous semester at Oxford University) helped fuel his love of travel and history. Rob is also a motorcycle enthusiast, an amateur woodworker, and a pretty good cook.

About Miller Systems

Miller Systems helps mid-market and enterprise organizations solve business problems with thoughtful user experience design and smart technology implementation. By focusing on human beings first and technology second, our award-winning team consistently delivers high quality solutions that get results - and help clients achieve their goals.

Miller Systems provides a balanced set of strategic, design, and technical implementation services that help clients ensure adoption, success, and ROI. Typical engagements include web experience design and development, managed IT services, Microsoft SharePoint strategy and implementation, behavior analytics, system integration, and hosting.

Since 1995, the firm has delivered successful solutions for hundreds of organizations including WGBH, Southern New Hampshire University, Iron Mountain, Debevoise and Plimpton, Ciena, State Street Bank, and the TJX Companies. For more information call 617-266-4200, or send email to


Alana Suko
PR Counsel
Bluefin Communications