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Careers at Miller Systems

Currently, we have positions available for:

Mac OS Desktop Admin / Support Specialist

Overview:

Miller Systems, a leading Managed IT Services firm located in the heart of Boston, is seeking candidates for an IT Consultant to join our growing team. The successful candidate will specialize in Mac OSX (10.4+) desktop system administration and end user support.

Duties/Responsibilities: The candidate chosen for this position will perform desktop system administration duties along with help desk assistance and training to end users. Duties are performed both in person and remotely. Typical activities include:

  • Creating, updating, and deploying Mac OS systems using imaging / deployment tools
  • Performing audits on deployed systems for compliance with security and reliability standards
  • Participating in the design and implementation of Mac OS enterprise integration projects (in Microsoft / Active Directory centric environments)
  • Maintaining Mac OS desktop systems
  • Handling end user requests for assistance
  • Keeping support tickets and documentation up to date

Major Responsibilities/Requirements:

Education and Career Experience Requirements

  • Minimum 2 years help desk experience in a Mac OS or heterogeneous Mac/Windows environment
  • Associate's degree from a two-year college or university or equivalent combination of training, education and experience
Technology Skills and Experience
  • Advanced skills and demonstrable experience in Mac OS X and Apple hardware, including system setup, troubleshooting, command line tools, permissions, and networking
  • Experience supporting common “core” applications typically found in Mac OS environments, including Microsoft Office, Adobe Creative Suite / Creative Cloud
  • Experience with standard Mac OS management tools (if you are qualified, you know what they are)
  • Experience with at least one Mac OS system image group deployment tool
  • Solid fundamental basic understanding of TCP/IP v4 on both wired and wireless networks
Any of the following will push candidates to the top of the list:
  • One or more of the following OS X Certifications:
    1. Apple Certified Support Professional (ACSP)
    2. Apple Certified Technical Coordinator (ACTC)
  • Demonstrable Mac OS X Server administration experience
  • Experience with one or more iOS MDM solution
  • Any recent (Windows 7 or higher) Microsoft desktop OS certification or equivalent recent Windows support experience
  • Advanced expertise in Microsoft Office (Windows 2010 and later, Mac Office 2008 and later)
  • A thoughtful cover letter

Department:

Managed IT Services

Location:

Boston, MA

IT Consulting Manager

Overview:

Miller Systems, a leading Web Development and IT Consulting firm located in the heart of Boston, a stone's throw from the historic North End and the Boston Garden, is seeking candidates for the position of IT consulting manger. This full time employee will work in a fast paced environment providing solutions as the leader of our IT consulting team and our internal infrastructure manager. This position is an excellent opportunity for an individual with solid infrastructure and team management skills to work in an exciting environment on a wide variety of projects. The position mixes administrative and client management responsibility with the role of technical lead on internal and consulting projects.

The IT consulting manager will spend a majority of time on-site at our clients’ locations throughout the Metro Boston area. Some phone support and in house work are also part of this position. Primary management responsibilities will include the oversight of the IT consulting team staff, account supervision for all IT support clients, and active participation in new business meetings with potential new clients. Primary technical responsibilities will include acting as the technical lead for all server / network projects at client sites, performing hands-on implementation and support of network firewalls, servers, and messaging systems. The successful candidate will also be responsible for the management of Miller Systems’ internal network, hosting environment, and IT support. Some end user support at client sites will also be required.

The ideal candidate will be highly motivated, organized, and able to work effectively with minimal supervision. Excellent interpersonal skills are essential, and experience supporting a diverse range of users with varying skill levels is highly desirable. Reliable transportation is required

Applicants must have demonstrated experience managing other technical professionals and client relationships. Additionally, all of the following technical skills are required:

Major Responsibilities/Requirements:

  • Certification as a Microsoft Certified Systems Engineer (MCSE) in Windows 2000 and/or Windows 2003
A minimum of 3 years supporting mid-sized networks employing the following technologies:
  • Microsoft Active Directory, including AD migrations, DNS integration, and multiple sites / trusts / domain & forest configurations
  • Enterprise firewall technologies, preferably Cisco PIX, in high availability and site to site VPN environments as well as client VPN deployments. While PIX familiarity is critical, additional experience with other firewall vendors (Check Point, Sonicwall, Netscreen) is highly desirable as well.
  • Microsoft Exchange 2000/2003 and third-party virus / spam prevention solutions
  • Microsoft Internet Information Server, including SSL certificates, application servers, and general web-hosting best practices
  • General configuration and troubleshooting of TCP/IP networks, DNS, SMTP servers, and web servers
  • Basic configuration of Cisco router hardware and IOS software, including IOS upgrades, security, T1 WAN configurations with routing, bridging, and backup interfaces
  • Server load balancing concepts and expertise managing at least one vendor’s load balancing solution. (Cisco Content Services Switch experience preferred; F5 BigIP, Arrowpoint, or Foundry ServerIron also acceptable)
  • Experience deploying and managing enterprise monitoring solutions such as Mercury Interactive SiteScope, Ipswitch WhatsUpGold, or other solutions used to ensure constant uptime of network infrastructure
  • Backup solutions using Vertias products and a variety of tape storage media
This position offers enormous opportunity to grow with Miller Systems and to gain a broad range of valuable experience. The successful applicant will be involved in various projects using cutting edge technology, and will have the opportunity to broaden server and networking skills. We offer competitive salary and benefits and an exciting atmosphere. Employees are strongly encouraged to develop new skills and take on new challenges within our organization.

Department:

Managed IT Services

Location:

Boston, MA